MarginEdge is looking for a Principal Product Manager to deliver amazing software and world-class service to the restaurant industry. We serve owners and operators of independent restaurants to streamline their operations, save time and money, and allow them to focus on food and hospitality (and not paperwork). Our goal is that a restaurant can pay any vendor through a MarginEdge payment product and that their AP process can be 100% automated.

As the Principal Product Manager for Payments, you will work with restaurant operators, accountants, cross-functional partners, and engineers to solve real customer problems. You will release new features that streamline and automate how operators pay their vendors, manage their cash flow, and run a financially healthy restaurant. You will own the strategy and roadmap for new payments products, blending customer insights and company strategy to meet our business objectives. You will be a highly visible leader in the company, owning a set of KPIs and being the face of your product internally and externally.

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 7,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Lead product strategy discussions and define the product vision for payments. Base recommendations on company goals, user problems, user data, and product knowledge.

• Partner with go-to-market teams to rollout features that drive desired outcomes. Gather feedback on feature adoption as it occurs.

• Own the roadmap for your team(s). Build consensus on the most important problems to solve and the order to solve them. Monitor the impact of product efforts on key outcomes.

• Develop requirements and mockups, translating customer needs into actionable solutions. Represent the voice-of-customer in all conversations when evaluating priority and implementation.

• Serve as the product expert for your area. Triage feature requests and product questions from all sources.

• Explore novel solutions or ideas for improvements to the product for further validation and potential development.

• Be an active participant in the SDLC and contribute to high-quality delivery. Work with developers to refine the feature, optimizing customer value with feasibility

What qualifications or skills are required?

• 10+ years in product management or a related role

• Fintech experience with payments, procure-to-pay, credit/debit cards, money movement and/or AP automation tools

• Experience establishing prioritization across competing priorities, optimizing for customer and business outcomes

• Proficient in making data-driven decisions, including analyzing data and selecting the right data to analyze

• Demonstrated ability to have user empathy and focus on problem-solving from their perspectives

• History of leading and launching large projects across multiple months/quarters with a high level of autonomy and successful outcomes

• Stellar collaboration and communication skills, with the ability to influence without authority

Nice to Haves:

• Prior startup experience

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos - for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023 and 2024!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.