MarginEdge is seeking a Senior Product Manager to own and evolve our Restaurant Inventory Management platform, including the SmartScale—a precision hardware product tightly integrated with our software. Together, they make restaurant inventory easy, accurate and quick -  minutes instead of hours and highly accurate down to the gram. All sync’d in real-time across beer, wine, liquor, and key prep items—capabilities that are not offered by any other solution in the restaurant industry.

Our inventory platform is part of a broader SaaS solution delivered through web and mobile applications, built specifically for restaurant operators. We help restaurants eliminate manual, error-prone back-office work and replace it with reliable, real-time data they can actually trust. As the inventory system expands beyond counting and into the prep workflow, the SmartScale will play a central role in easily and accurately capturing a single source of truth for inventory. 

As a Senior Product Manager, you’ll work closely with many external stakeholders, including restaurant owners, GMs, Head Chefs, Managers, and Bartenders. You’ll act as the primary liaison between these external stakeholders and internal stakeholders, including engineers, designers, operations, sales, and others, to maximize customer value and business impact. You’ll own the vision, strategy, and roadmap for inventory and SmartScale products, balancing hardware, software, and workflow design to solve real operational problems for restaurants at scale.

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back-office tasks off their plates, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Own the vision, strategy, and roadmap for MarginEdge's inventory platform. Build consensus on the most important efforts to proceed with from a business and technical perspective.

• Make strategic prioritization decisions while ensuring alignment with leadership and cross-functional teams. Base prioritization decisions on company goals, user problems, user data, and product knowledge.

• Conduct regular user interviews and site visits with users to understand workflow challenges and opportunities.

• Maintain regular external customer interaction (both virtual and on-site) with restaurant operators to gather insights on inventory and other backoffice needs.

• Analyze usage data to identify potential efficiency gains and workflow bottlenecks.

• Translate customer feedback and data insights into actionable product requirements. Represent the voice-of-customer in all conversations when evaluating priority and implementation.

• Work with Design to prototype and iterate on solutions for internal and external user workflows.

• Create detailed product requirements for new features and enhancements.

• Work closely with Engineering to understand technical capabilities and constraints and refine requirements, optimizing customer value with feasibility.

• Collaborate extensively with Product Marketing and Operations teams to successfully launch new features and process improvements as well as collect feedback on those new features to ensure they are driving expected outcomes.

• Maintain relationships and act as the primary point-of-contact with hardware vendors. Source new hardware vendors as needed.

• Work with Data Analytics team to build out reporting on features launched so that you can measure whether they are driving desired outcomes.

• Monitor and assess the performance of the inventory system and SmartScale to inform future development.

• Serve as the product expert for inventory. Triage new issues, feature requests, and product questions from all sources. 

• Be an active participant in the Software Development Lifecycle and contribute to high-quality delivery.

What qualifications or skills are required?

• 5-10 years in product management or a related business or technical role (business analyst, product owner, software engineer).

• Familiar with the capabilities of modern LLMs and how to integrate them into innovative products

• Experience establishing prioritization across competing priorities, optimizing for business outcomes.

• Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.

• Experience leading and launching large projects across multiple months/quarters with a high level of autonomy.

• A willingness to roll up your sleeves and spend time with our customers in restaurants, gaining an extremely deep first-hand understanding of the problem space.

What qualifications or skills are nice to have?

• SQL proficiency.

• Experience with hardware products and mobile applications.

• Restaurant experience

• Experience building, designing, or otherwise working with software for restaurant owners and operators.

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)

• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)

• Health Savings Account with employer match (dependent upon your medical plan selection)

• Commuter benefits with employer contribution (excluding limos and helos - for now)

• Generous Life Insurance Plan

• Short- and Long-term Disability

• Company-Paid Holidays

• 401(k) and matching

• Stock Options to buy into everything we are doing to support this industry

• 12-week fully Paid Parental Leave

• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!

• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023, 2024 and 2025!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.