MarginEdge is seeking a Senior Technical Product Manager to own and continue building out our new software platform for invoice processing that utilizes a mix of artificial intelligence and human input to largely automate invoice processing and classify restaurant purchasing data. This role will work closely with the leaders of Engineering and Data Science as part of the larger Product Management team reporting to our Director of Technical Product Management.

Our offering is a SaaS product delivered through a web interface and mobile application. We serve owners and operators of independent restaurants to streamline their operations, save time and money, and allow them to focus on food and hospitality (and not paperwork). We process over 800k invoices a month, and that volume continues to grow. Our goal is that a customer can take a picture of an invoice and see it reflected on their financial reports in minutes.

As a Senior Technical Product Manager, you will spend your day working with restaurant owners, internal stakeholders, data scientists, and developers to maximize business impact and customer value through the invoice processing platform that we are building. You will own the vision, strategy, and roadmap for our invoice processing system, blending customer insights and company strategy to meet our business objectives.

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Own the vision, strategy, and roadmap for MarginEdge's invoice processing platform, focusing on the internal user experience for data entry and quality assurance. Build consensus on the most important efforts to proceed with from a business and technical perspective.

• Make strategic prioritization decisions while ensuring alignment with leadership and cross-functional teams. Base prioritization decisions on company goals, user problems, user data, and product knowledge.

• Conduct regular user interviews with internal users to understand workflow challenges and opportunities.

• Maintain regular external customer interaction (both virtual and on-site) with restaurant operators to gather insights on invoice processing related needs.

• Analyze usage data to identify potential efficiency gains and workflow bottlenecks.

• Translate customer feedback and data insights into actionable product requirements. Represent the voice-of-customer in all conversations when evaluating priority and implementation.

• Work with Design to prototype and iterate on solutions for internal and external user workflows.

• Create detailed product requirements for new features and enhancements.

• Work closely with Engineering to understand technical capabilities and constraints and refine requirements, optimizing customer value with feasibility.

• Collaborate extensively with Operations team to successfully launch new features and process improvements as well as collect feedback on those new features to ensure they are driving expected outcomes.

• Work with Data Analytics team to build out reporting on features launched so that you can measure whether they are driving desired outcomes.

• Use your knowledge of SQL to query databases, identify product opportunities, and evaluate feature performance.

• Monitor and assess the performance of the invoice processing platform to inform future development.

• Serve as the product expert for invoice processing. Triage new issues, feature requests, and product questions from all sources.

• Be an active participant in the Software Development Lifecycle and contribute to high-quality delivery.

What qualifications or skills are required?

• 5-10 years in technical product management or a related business or technical role (business analyst, product owner, software engineer).

• Familiar with various application integration methods, common technologies, and data formats. Able to assess the high-level technical feasibility of a new AI model and ensure adherence to best practices from functional, performance, scalability, and security perspectives.

• Experience establishing prioritization across competing priorities, optimizing for business outcomes.

• Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.

• Experience leading and launching large projects across multiple months/quarters with a high level of autonomy.

• SQL proficiency.

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos - for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023 and 2024!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.