At MarginEdge, we know that accounting and customer support are both mission-critical—and when done right, they feel like magic. We’re looking for a detail-loving, solutions-focused Accounting & Customer Support Manager to guide our clients through the financial side of our platform while delivering an incredible support experience.

This is a dual-role that’s part trainer, part problem-solver, and fully essential. You’ll help our restaurant partners understand our accounting and bill pay tools, provide Tier 3 support on complex issues, and collaborate closely across teams to ensure a smooth experience for everyone. You’ll bring deep accounting expertise and a love for service—and help our clients feel confident and empowered.

Getting excited? Us too. Let’s dig in!

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

Support and Solutions

• Provide excellent Tier 3 support via phone, Google Meet, and email
  
  

• Help clients navigate complex questions about accounting and bill pay on the MarginEdge platform
  
  

• Use Zendesk, ChurnZero, and other tools to diagnose and resolve client issues
  
  

• Follow up proactively with clients on longer-term requests and solutions
  
  

Training on [me] Finance

• Become a power user of the MarginEdge platform and its accounting tools
  
  

• Train our accounting partner clients on best practices within [me] Finance
  
  

• Collaborate with Sales and Onboarding to tailor trainings to partner needs
  
  

• Stay up to date on new features and share knowledge across the team
  
  

Internal Training and Collaboration

• Partner with internal teams to resolve customer issues quickly and thoroughly

• Contribute in team meetings and help refine support and training processes

What qualifications or skills are required?

• Accounting Expertise: Experience as a Controller (or similar role) in a multi-unit restaurant group
  
• Tech Proficiency: Strong in QuickBooks Online; familiarity with Sage Intacct, Netsuite, and ideally, MarginEdge
  
• Customer-Facing Confidence: Passion for solving problems and supporting clients
  
• Training Experience: Able to guide others through accounting best practices
  
• Strong Communicator: Clear and effective in both written and verbal communication
  
• Detail-Oriented: You catch the little things that others miss
  
• Analytical Mindset: You love organizing data, spotting trends, and solving puzzles
  
• Team Player: You collaborate across departments and bring great energy to the team
  
• Adaptable and Curious: You’re comfortable in a fast-moving environment and always ready to learn

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
• Health Savings Account with employer match (dependent upon your medical plan selection)
• Commuter benefits with employer contribution (excluding limos and helos - for now)
• Generous Life Insurance Plan
• Short- and Long-term Disability
• Company-Paid Holidays
• 401(k) and matching
• Stock Options to buy into everything we are doing to support this industry
• 12-week fully Paid Parental Leave
• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!
• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023 and 2024!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.